A HOUSEBUILDER with a development on the outskirts of Chester is celebrating after being awarded a Five Star customer satisfaction rating in an independent survey.

The accolade given to McCarthy Stone was announced by the Home Builders Federation (HBF) for the 16th year running.

The only developer or housebuilder of any size or type to achieve this accolade each year since the survey launched 16 years ago, McCarthy Stone, which has a development on Old Hall Street, Malpas, achieved an overall customer satisfaction score of 93 per cent.

The Cedars Retirement Living development offers a selection of one- and two-bedroom apartments designed exclusively for the over 60’s as well as facilities including a communal homeowners lounge and landscaped garden areas.

The Five Star customer satisfaction rating is the highest award any new homes developer can achieve and is only awarded when more than nine out of ten customers would recommend a company to a friend. It is an annual survey carried out by the HBF, involving 541 purchasers of McCarthy Stone’s homes in 2020.

Fiona Brooks, regional sales and marketing director for McCarthy Stone, North Division, said: “Everyone at McCarthy Stone prides themselves on offering the very best service and products to our homeowners at all times, so we are thrilled to have been awarded the full Five Stars from the HBF once again.

“Our homeowners have always been at the heart of our business, and this has never been more important than during the last year and through the challenges we have all faced.

"Our team in Malpas continues to ensure that the safety and wellbeing of our homeowners is their utmost priority – and to provide the support our homeowners need to live independently as part of a thriving retirement community.”

The HBF award recognises McCarthy Stone’s commitment to maintaining consistently high standards of build quality and delivering excellent customer service over the long-term, with particular emphasis on the developer’s commitment to guiding home buyers through the purchasing process, including the provision of post-sales support.

Stewart Baseley, executive chairman at the Home Builders Federation, said: “The survey demonstrates that the industry is delivering an excellent level of service in the opinion of More than 90 per cent of its customers.

"The fact that we have seen four successive years of improved satisfaction levels shows the clear focus builders have been putting on the customer."