NHS Cheshire CCG has launched a Covid-19 hospital discharge service to get vulnerable patients home from hospital sooner.

Cheshire West & Chester and Cheshire East adult social care departments and the Cheshire CCG have joined together to mobilise an accelerated discharge process to help maintain capacity in the local hospitals across the region, such as the Countess of Chester Hospital.

Working with their telecare partner, Doro Care UK, they are offering telecare installations to patients leaving hospital, delivered to their home within two hours of discharge.

Telecare can provide peace of mind to those who need to self-isolate or have health conditions.

It is a way of keeping in touch during an emergency through a pendant alarm worn on the wrist or around neck, with a trained professional in a contact centre 24 hours a day.

Doro will deliver a telecare alarm unit, pendant and install a keysafe within two hours of receiving patient discharge notification from Cheshire staff in its acute hospitals.

The installation of telecare is enabling people to return home following a stay in hospital, with the security of knowing they can press their pendant if they need help in an emergency.

The keysafe means that in the event of an emergency, the code can be given to the emergency services who can gain access to the property without forced entry.

Doro will be working seven days a week to ensure as many people can benefit from the service as quickly as possible.

Doro’s monitoring centre, Welbeing, will also carry out follow-up welfare check calls with the customer, where required, to make sure they are settled and have everything they need to live safely whilst in isolation in the coming weeks.

The equipment and 24-hour support is provided free of charge to the customer for a specified period, with the option of the customer converting to a private customer at the end of the period.

The project is being co-ordinated by John Grant, clinical project manager at NHS Cheshire CCG, who stressed how important it was that Doro Care UK already had close working relationships with the three acute trusts across Cheshire to ensure staff are quickly embedded within the interdisciplinary and emergency teams within the acute trusts to facilitate timely and safe discharges seven days a week.

Wendy Darling, Doro UK country director, said: “We have seen an unprecedented need for our services during the pandemic.

"We are working hard with hospital discharge teams across the UK to get people home from hospital as quickly as we can. Our key workers are working incredibly hard with our clients and customers to help the vulnerable stay safe during this very difficult time."

Welbeing has been the telecare provider for Cheshire West and Chester Council since 2014 and Cheshire East Borough Council since 2018.