Names: Caroline Brown, Karen Richmond and Keith Richmond

Business: Natural Elements Acupuncture

Location: Tower Gardens, Holywell

Opening hours: 9:30am until 5pm on weekdays. 10am until 4pm on Saturdays. Evening appointments available on request.

When did you open and why?

We opened Sept 2017. We have always had an interest in natural health and well-being. We acquired our degrees in Acupuncture at Wrexham university, training under one of the leading Acupuncture and Musculoskeletal (MSK) specialists in the country. Earlier this year Caroline joined the team providing further Complementary Therapies and Teaching courses aimed at both novices and therapists.

Why did you open in this location?

We have lived and worked in Holywell for over 20 years, we know and are known by the good people of Holywell plus the town has a link to healing with it`s famous well so setting up a business in our

town was the obvious location choice.

Tell us about your business. What do you sell?

As a team, we are able to address a condition in a number of ways. We can advise you on self help, we can supply products that can help, we can treat you using a number of clinical therapies and we can teach you how to treat others.

We provide a range of therapies and products that all offer natural relief, free from chemical and pharmaceutical ingredients.

The clinical therapies we offer have been developed over hundreds and in some cases thousands of years, acupuncture for example is thought to be between 3,000 and 4,000 years old.

Our clinical therapies include; Traditional Chinese Medical Acupuncture, Acu-pressure, Electro-acupuncture, Moxibustion, Facial Rejuvenation using Acupuncture, Auricular Therapy, Reflexology, Aromatherapy, Tu-Na Massage, Deep Tissue Massage and more.

Caroline offers all complementary therapies and reiki, angelic reiki, crystal therapy and much more. These range of skills makes us the leading centre for MSK conditions and pain management in our area.

Our balms and salves are blended to meet your specific requirements and our CBD tinctures are some of the purest available in the UK.

The Leader:

What's your most memorable/proudest moment in business?

We always get a good feeling when a patient that has walked in in pain looks at you with surprise and says "I cannot believe the difference." Unfortunately, mental health issues are becoming more prominent and modern life appears to be adding to the stresses and strains felt by many.

The power of acupuncture to help with this type of condition is always heartwarming, it is a privilege to be able to help in these situations.

Probably the proudest moment we have had is when family an friends of a patient we treated for stress, anxiety and depression called in to tell us the patient was "a different person" and "back to how they used to be" it makes us proud when we read feedback, comments and recommendations that people have left for us.

Have you had any strange requests/quirky suggestions or stories from customers?

People are often surprised when they call in that we are not Chinese and on answering the phone we are frequently greeted with a loud voice asking "Do you speak English?" but the funniest thing we have ever been asked was when a woman called in and asked if acupuncture could be used to stop her husband looking at other woman.