Feedback 'shaping council's care work'


Staff reporter (Chester First)

CHESHIRE West and Chester Council has published its third annual review of the successes and challenges experienced in helping vulnerable adults.

The review, called ‘Shaping Services Together’, is the local account of people who use adult social care services, their families, carers, care staff and the wider public over the past financial year.

The council supports people with critical or substantial levels of care needs, as well as funding schemes that work to prevent people needing care and support, and gives information about how to get in touch with those services. In 2012/13 the council spent over £100 million on meeting those needs.

The Local Account contains information on what the council is doing, how services are performing and what future developments are being planned.

One area highlighted in the Local Account includes people informing the council that admissions to care homes for older people were too high and a reduction from 1,044 to 914 per 100,000 population has been achieved. Also for younger people admissions have gone down from 29 to 21.

Although most of the feedback was positive, there were areas requiring change, such as variations in care quality from some providers and difficulty in accessing information about services. The council is working with local people and partners to improve these areas.

This Local Account introduces some big developments set up by the council. They include Healthwatch Cheshire West, the new champion for people who use health and social care services and Vivo Care Choices, which now runs most of the council’s previously directly provided adult social care services.

Cllr Brenda Dowding, executive member for adult health and social care, said: “We firmly believe that the best judges of how we are performing in adult social care are the people and their carers who receive our services.

“The Local Account uses feedback from our regular user and carer surveys, various customer groups and individuals to report on what is being done.

“It shows what the council is doing and planning to do, as we constantly strive to make services more modern and efficient, while meeting the needs of those who rely on the council for care and support.

“I hope that Cheshire West and Chester residents find the report informative and we welcome feedback at any time on how we can improve further.”

The Local Account can be found at

See full story in the Chester Leader

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